Capacity Account Manager
About The Position
As a Capacity Account Manager, you will deliver customer service to internal and external stakeholders and work with carriers and colleagues to resolve issues. You will serve as the primary point of accountability for carriers, matching available equipment with freight, negotiating, and booking transactional and dedicated-lane opportunities. The role also involves building carrier relationships, coordinating load execution and documentation, managing shipment details and appointments, and developing account plans to grow revenue and wallet share. You will use logistics technology to support informed decisions, pricing negotiations, and automation, while pursuing new carrier acquisition through research, lead generation, and cold calling. This is an in-office position in Chesterfield, Missouri. The work is sedentary office work with limited exposure to weather conditions. Compensation is an annual base salary of $50,000 to $75,000, plus monthly commission.
Requirements
- High school diploma or equivalent required.
- At least 3 years of account management and carrier sales experience in freight brokerage.
- Experience executing across multiple transportation modes, including LTL, volume, truckload, partial, intermodal, and expedited.
- Experience with Microsoft Office, including Outlook, Word, PowerPoint, and Excel, and transportation management software.
- Strong work ethic, persistence, patience, and a positive attitude.
- Ability to understand instructions and guidelines and perform required tasks.
- Excellent attention to detail and ability to prioritize.
- Effective written and verbal communication skills.
- Strong customer service background and ability to quickly build rapport with carriers.
- Timely and efficient follow-through.
- Ability to collaborate and contribute in a team environment.
- Ability to be dynamic and adaptable, remain calm under pressure, and work in a fast-paced environment.
- Excellent organizational and time-management skills.
- Confidence and resilience in the face of rejection.
Nice To Haves
- Associate or bachelor’s degree preferred.
- Bilingual skills preferred.
Responsibilities
- Serve as the primary point of accountability for carriers by matching equipment with freight, negotiating, and booking transactional and dedicated-lane opportunities.
- Use a strategic sales approach to build positive relationships with trucking company contacts, resolve problems, and expand industry knowledge.
- Use logistics and other technology platforms to make informed decisions, negotiate prices, and drive automation.
- Coordinate with dispatch, carrier sourcing, operations, and billing teams to support accurate load execution and documentation.
- Build orders for non-EDI shipments in Sheer’s TMS; schedule and reschedule pickup and delivery appointments with shippers and receivers and verify accurate information.
- Understand transportation market conditions to capture opportunities within Sheer’s customer network.
- Develop and execute account plans to grow revenue and increase wallet share.
- Understand Sheer’s products and services and represent the company’s values.
- Pursue new carrier acquisition through cold calling, research, and lead generation.
Benefits
- Medical, dental, and vision coverage
- HRA and FSA
- 401(k) retirement plan
- Vacation and sick time
- Paid holidays
- Short- and long-term disability income
- Term life and AD&D insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
