Capability Manager for AI Modernization

UnitedHealth Group•Tampa, FL

1d•$91,700 - $163,700•Remote

About The Position

The Capability Manager for AI Modernization is a strategic, execution-oriented role supporting Optum’s AI Modernization efforts. The position connects Marketing, Business, and Technology teams to identify capability needs, assess existing solutions, conduct pilots, and scale solutions that meet enterprise objectives. The role focuses on applying AI and related capabilities to deliver effective solutions at scale, with an emphasis on program delivery, project management, process improvement, and modernization. The position is national remote, with telecommuting available from anywhere in the U.S. Employees hired in the Minneapolis, Virginia, Maryland, or Washington, D.C. areas must work in the office at least four days per week. The role is full-time and requires flexibility to work any shift during normal business hours of 8:00 a.m. to 5:00 p.m. On-the-job training is provided; training hours are based on the employee’s schedule or discussed on the first day of employment. The salary range is $91,700–$163,700 annually, based on full-time employment and factors including local labor markets, education, experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an employee stock purchase plan, and a 401(k) contribution, subject to eligibility requirements.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
At least 3 years of experience building or creating project deliverables and managing complex workstreams in a client-facing role.
Experience defining and managing measurement plans, KPIs, and success indicators.
Passion for AI, digital transformation, and modern business capabilities.
Understanding of business processes, capability development, and technology enablement.
Communication, collaboration, and stakeholder management skills.
Ability to drive results in a dynamic, matrixed environment with significant organizational change, growth, and ambiguity.
Ability to be a self-starter and fast learner, and to tailor messaging and reporting to different audiences.
Ability to work full-time and flexibility to work any shift during normal business hours of 8:00 a.m. to 5:00 p.m.
Ability to secure company-sensitive documents, if applicable, while telecommuting.
Must establish a dedicated work area separated from other living areas that provides information privacy.
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

Experience in AI modernization, digital transformation, or innovation programs.
Certifications in project or program management, such as PMP or Agile.
Familiarity with enterprise tools and platforms such as Adobe, Salesforce Marketing Cloud, or ML/AI solutions.
Strong analytical mindset and comfort using data to inform decisions.

Responsibilities

Develop a deep understanding of internal business strategies, challenges, and opportunities.
Build trusted relationships with internal stakeholders to uncover and prioritize capability needs.
Translate business needs into clear, actionable requirements.
Evaluate existing capabilities for alignment with business needs.
Identify capability gaps and partner with cross-functional teams to explore or develop new capabilities.
Ensure capabilities align with enterprise architecture, scalability, and long-term strategic goals.
Lead delivery of capability initiatives within the AI Modernization framework.
Execute against defined program objectives and strategic roadmaps.
Define and maintain measurement plans, including KPIs and success metrics, to evaluate impact and outcomes.
Track progress, manage risks, and ensure accountability across teams and stakeholders.
Plan, manage, and support complex, cross-functional projects.
Coordinate timelines, deliverables, and dependencies across teams.
Provide clear communications and updates to stakeholders at all levels.
Understand the product development and implementation lifecycle.
Identify integration points for capability enablement and ensure seamless execution.
Collaborate with product, engineering, and operations teams to support successful deployment and adoption.
Stay current on emerging AI technologies, digital tools, and industry trends.
Champion modernization and continuous improvement initiatives that drive operational efficiency and business value.