Capability Manager for AI Modernization
About The Position
Optum is seeking a strategic, execution-oriented professional to support its AI Modernization efforts. The role connects Marketing, Business, and Technology teams to identify capability needs, assess existing solutions, conduct pilots, and scale solutions that support enterprise objectives. The position focuses on AI, process improvement, modernization, and delivery of effective solutions at scale. The Capability Manager works with internal stakeholders to understand business strategies and challenges, translate needs into actionable requirements, evaluate and develop capabilities, and lead initiatives within the AI Modernization framework. The role also manages cross-functional projects, measurement plans and KPIs, risks, timelines, and stakeholder communications, while coordinating with product, engineering, and operations teams to support successful integration, deployment, and adoption. This is a full-time, national-remote position. Employees may telecommute from anywhere in the U.S.; hires in Minneapolis, Virginia, Maryland, or the Washington, D.C. area must work in the office at least four days per week. The role requires flexibility to work schedules during normal business hours of 8:00 a.m. to 5:00 p.m., with occasional overtime as business needs require. On-the-job training is provided, with training hours based on the employee’s schedule or discussed on the first day. Remote employees must secure sensitive documents, maintain a dedicated private work area, have access to approved high-speed internet, and follow the company’s telecommuter policy.
Requirements
- High School Diploma or GED.
- Must be at least 18 years of age.
- At least 3 years of experience building or creating project deliverables and managing complex workstreams in a client-facing role.
- Experience defining and managing measurement plans, KPIs, and success indicators.
- Passion for AI, digital transformation, and modern business capabilities.
- Understanding of business processes, capability development, and technology enablement.
- Ability to drive results in a dynamic, matrixed environment involving organizational change, growth, and ambiguity.
- Ability to work independently as a self-starter and learn quickly, with communication skills to tailor messaging and reporting to different audiences.
- Communication, collaboration, and stakeholder management skills.
- Ability to work full-time with flexibility to work schedules during normal business hours of 8:00 a.m. to 5:00 p.m. and occasional overtime when required.
- Ability to keep company-sensitive documents secure, if applicable.
- Ability to maintain a dedicated work area separated from other living areas that provides information privacy.
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
- Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
- Candidates must pass a drug test before beginning employment.
Nice To Haves
- Certifications in project or program management, such as PMP or Agile.
- Experience in AI modernization, digital transformation, or innovation programs.
- Familiarity with enterprise tools and platforms such as Adobe, Salesforce Marketing Cloud, or ML/AI solutions.
- Analytical mindset and comfort using data to inform decisions.
Responsibilities
- Develop a deep understanding of internal business strategies, challenges, and opportunities.
- Build trusted stakeholder relationships to uncover and prioritize capability needs.
- Translate business needs into clear, actionable requirements.
- Evaluate existing capabilities for alignment with business needs.
- Identify capability gaps and work with cross-functional teams to explore or develop solutions.
- Ensure capabilities align with enterprise architecture, scalability, and long-term strategic goals.
- Lead delivery of capability initiatives within the AI Modernization framework.
- Execute program objectives and strategic roadmaps.
- Define and maintain measurement plans, KPIs, and success metrics to evaluate impact and outcomes.
- Track progress, manage risks, and ensure accountability across teams and stakeholders.
- Plan, manage, and support complex cross-functional projects.
- Coordinate timelines, deliverables, and dependencies across teams.
- Communicate project updates clearly to stakeholders at all levels.
- Understand the product development and implementation lifecycle.
- Identify integration points for capability enablement and ensure seamless execution.
- Collaborate with product, engineering, and operations teams to support successful deployment and adoption.
- Stay current on emerging AI technologies, digital tools, and industry trends.
- Champion modernization and continuous improvement initiatives that drive operational efficiency and business value.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
