Canteen Associate

Rio Las Vegas•Rio Las Vegas, NV

2d•Onsite

About The Position

The Canteen Associate delivers guest service in a high-volume food hall and supports daily food and beverage operations. The position assists guests with orders, prepares and serves menu items, processes transactions, maintains dining areas, stocks supplies, and follows food safety and service standards. The role requires professionalism, teamwork, attention to detail, and a commitment to a positive guest experience. This position has no supervisory responsibilities.

Requirements

Must be at least 21 years of age.
At least one year of experience in a high-volume quick service, fast-food, counter service, restaurant, hospitality, or related environment.
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
Ability to communicate effectively in English, verbally and in writing.
Strong customer service and interpersonal skills.
Ability to work efficiently in a fast-paced environment while managing multiple priorities.
Ability to learn and apply departmental procedures, hospitality standards, food safety practices, and menu knowledge.
Professional appearance, reliability, and a positive attitude.
Ability to obtain and maintain all licenses, permits, certifications, and work cards required by applicable regulations and company requirements, including a Clark County Health Card, Alcohol Awareness Certification (TAM Card or equivalent), and Nevada Gaming and/or Non-Gaming Work Card if required.
Frequently stand and walk for extended periods and reach, bend, stoop, twist, kneel, crouch, and perform repetitive motions.
Frequently lift, carry, push, and pull items weighing up to 25 pounds.
Ability to work under time constraints while maintaining productivity and service standards.
Ability to operate safely in food preparation, service, and storage areas.

Nice To Haves

Experience working in a hotel, resort, casino, or hospitality environment.
Previous food hall, quick service restaurant (QSR), or high-volume dining experience.
Experience working in a large resort or gaming property.

Responsibilities

Provide prompt, friendly, professional service and create a welcoming dining experience.
Help guests place orders using kiosks and point-of-sale (POS) systems.
Accurately package food and beverage orders with required condiments, utensils, and accompaniments.
Prepare and serve food and beverages according to recipes, presentation standards, and food safety requirements.
Answer guest questions, address concerns and requests, and escalate service issues to management when appropriate.
Process cash, credit card, comp, and room charge transactions accurately; follow cash-handling procedures and provide change and receipts as required.
Clean, sanitize, and reset dining areas, tables, chairs, and guest-facing surfaces; sweep floors, address spills and hazards, and empty trash.
Complete assigned side work and station preparation tasks.
Replenish condiments, beverages, paper products, and guest supplies; monitor inventory and notify management of supply needs.
Rotate food products using First In, First Out (FIFO) procedures.
Replace beverage syrups, CO₂ tanks, beverage cartridges, and beer kegs as needed.
Stock and organize storage areas and service stations.
Collaborate with kitchen and front-of-house team members, communicating guest requests and special instructions.
Assist with hosting, guest seating, and other operational duties as assigned.
Perform opening, closing, and shift-related duties; follow company policies, departmental procedures, and food safety standards.
Promptly report safety concerns, accidents, equipment issues, and other operational concerns.
Work at other food and beverage outlets when business needs require.
Maintain required licenses, certifications, and training; use company-approved technology and communication devices.
Support Rio Hotel & Casino service standards, core values, and operational objectives.