Cancer Screening Advocate (Temporary Contractor)

Color Health

6d•$18 - $25

About The Position

Color is hiring a Cancer Screening Advocate to help patients access timely cancer screening. The role coordinates appointments with external facilities and serves as a link between patients and Color’s care team, supporting a smooth, supportive, and well-documented scheduling process. The advocate contacts healthcare facilities to check availability and schedule appointments according to patients’ facility and scheduling preferences, and helps patients understand out-of-pocket costs. The role also verifies and sources suitable facilities based on insurance, location, and patient preference; confirms facilities can perform procedures, are in network, and can accommodate patients; retrieves results and referrals; processes inbound faxes; and uploads documents to the appropriate systems. The advocate communicates appointment details and preparation instructions to patients, responds to questions and support tickets, records appointment and referral information in Color’s electronic health record, resolves scheduling and access issues, and collaborates with clinical and administrative teams. This is a temporary contractor assignment lasting 3–6 months. The typical schedule is Monday through Friday, 8:30 AM–5:00 PM PST/EST. The hourly rate is $18–$25, depending on factors including experience, market data, skills, and geographic location. The worker must have access to a quiet, private, secure workspace to protect patient health information and comply with HIPAA standards.

Requirements

Exceptional communication and interpersonal skills, including effective collaboration with cross-functional teams.
Passion for helping patients navigate the complexity of the healthcare system.
Critical-thinking skills focused on issue resolution and customer satisfaction.
Exceptional customer service, active listening, and verbal and written communication skills, with a professional phone voice.
Experience using EHR systems in a healthcare environment.
Expert knowledge of Google Apps and macOS.
Flexibility and adaptability to changing business needs and priorities.
Resilience in a fast-paced, dynamic operational environment.
Ability to handle stressful situations appropriately.
Access to a quiet, private, and secure work location to protect patient health information and comply with HIPAA standards.

Responsibilities

Call healthcare facilities to collect availability and book appointments on patients’ behalf, taking their facility and scheduling preferences into account.
Assist patients in understanding out-of-pocket costs.
Update the facilities database to keep information accurate and reliable.
Identify suitable facilities based on patients’ insurance, location, and preferences, and confirm facilities can perform the procedure, are in network, and can accommodate the patient.
Obtain results and referrals from facilities using fax and phone.
Review and triage the inbound fax queue, and upload documents and results appropriately.
Inform patients promptly of scheduled appointments and provide details such as location and preparation instructions.
Respond to patient inquiries and support tickets promptly with empathy and professionalism.
Accurately document appointment, order, and referral details in Color’s electronic health record system.
Resolve scheduling conflicts, rescheduling needs, and access issues with empathy and efficiency.
Work with clinical and administrative teams to support seamless patient care.