BREAST & CERVICAL CANCER SCREENING PROGRAM ASSISTANT

RAVENSWOOD FAMILY HEALTH CENTER•East Palo Alto, CA

2d•$25 - $34•Onsite

About The Position

The Breast and Cervical Cancer Screening Program Assistant works under the general supervision of the Health Education and Prevention Programs Manager. The role tracks and manages care for patients receiving breast and cervical cancer screening services at Ravenswood Family Health Network, builds rapport with patients and staff, and supports screening and follow-up care. It also provides administrative support to the Breast and Cervical Cancer Treatment Program (BCCTP). About 50% of the position involves outreach and calling patients. The assistant identifies patients who are overdue for or have not completed screening, documents interactions in the EHR, coordinates screening and follow-up procedures, tracks results in EPIC, and provides education about early detection. The role also helps patients enroll in the BCCTP, identifies barriers to care, connects patients with needed resources, and liaises with program staff and providers. The position is based at 1885 Bay Rd in East Palo Alto, California, and requires travel to clinic locations and flexible hours that may include evenings and occasional weekends.

Requirements

High school diploma or GED certificate.
Excellent interpersonal, oral, and written communication skills.
Demonstrated ability and sensitivity when working with a diverse population of women from varied ethnic, socioeconomic, educational, and experiential backgrounds.
Strong organizational, problem-solving, and analytical skills, including the ability to manage competing priorities and workflow.
Proficiency in data entry and computer software.
Ability to travel to all clinic locations and work flexible hours that may include evenings and occasional weekends.

Nice To Haves

One year of experience in a health care or social services setting providing health-related outreach services.
Experience with the EPIC electronic health record.
Proficiency in Spanish.
Up-to-date COVID-19 vaccines in accordance with current CDC guidelines are strongly recommended.

Responsibilities

Identify and contact patients who are overdue for or have not completed breast and cervical cancer screening.
Document patient interactions in the EHR, including calls, in-person meetings, appointments, and lost-to-follow-up details.
Obtain missing mammogram reports from imaging facilities.
Track and follow up on breast and cervical cancer screenings and follow-up procedures at the MayView and Ravenswood sites.
Use EPIC or internal reports to track results requiring follow-up and ensure follow-up is completed.
Educate patients about the importance of early detection and breast and cervical cancer screening.
Contact patients who are due for additional imaging or who missed a screening.
Manage breast and cervical cancer tracking reports in EPIC weekly and update or edit Pap and mammography procedure results.
Update screening information on the Medi-Cal website for patients whose primary insurance is the Cancer Detection Program (CDP).
Enroll patients in the Breast and Cervical Cancer Treatment Program and refer patients to CHA or the Eligibility Department when they need to apply for Medi-Cal.
Assess barriers to obtaining services, such as transportation or access, and follow up on resources patients may need.
Act as a liaison between patients and the BCCTP and follow up with providers and support staff.
Identify patient preferences, needs, and barriers to implementing treatment plans and attaining goals.
Perform other related duties as assigned by the supervisor.