Canada Summer Job - IT Support Technician
About The Position
Habitat for Humanity GTA is greater Toronto’s most recognized provider and advocate of solutions that tackle our region’s housing crisis. Our mission is to create a world where everyone has a safe, quality place to live. We focus on creative solutions to address the affordable housing crisis in Toronto, Brampton, Caledon, York Region and Durham Region. With the help of volunteers, donors and community partners, we unlock change for generations by bringing the benefits of home ownership to more people and communities. Since 1988, Habitat GTA has built 23 new communities, empowering more than 500 families. What You Will Do Technical Support & Troubleshooting Provide first-level IT support to staff and volunteers (hardware, software, connectivity). Respond to help desk tickets and escalate issues as needed. Assist with troubleshooting and resolving common technical issues. User Onboarding & Offboarding Assist with set up and configuration of laptops, user accounts, email, and access permissions. Support onboarding and offboarding processes for staff and volunteers. Maintain accurate documentation of user access and equipment inventory. System Maintenance & Clean-Up Perform routine system audits and clean-up tasks (e.g., user account reviews, file organization). Assist with updates and patching of software and systems. Help maintain IT asset tracking and documentation. Project Support Participate in IT-related projects such as system upgrades, software rollouts, or process automation. Assist with testing and documentation of new systems or features. Documentation & Training Provide support with ongoing AI tool training Create or update user guides and IT documentation. Support the development of basic training materials for staff and volunteers. Other Duties Assist with office technology setup (e.g., printers, conferencing tools). Provide support for hybrid meeting setups and troubleshooting. Contribute to improving IT workflows and user experience.
Requirements
- Working towards College Certificate or University Degree in related field.
- Must be Fluent in English
- Must be a Canadian Citizen or Permanent Resident
- Currently enrolled in a post-secondary program in IT, Computer Science, or related field.
- Strong communication and interpersonal skills.
- Basic knowledge of Windows/Mac OS, Microsoft 365, and common IT tools.
- Ability to work independently and collaboratively.
- Interest in working in a not-for-profit or community-focused environment.
Responsibilities
- Provide first-level IT support to staff and volunteers (hardware, software, connectivity).
- Respond to help desk tickets and escalate issues as needed.
- Assist with troubleshooting and resolving common technical issues.
- Assist with set up and configuration of laptops, user accounts, email, and access permissions.
- Support onboarding and offboarding processes for staff and volunteers.
- Maintain accurate documentation of user access and equipment inventory.
- Perform routine system audits and clean-up tasks (e.g., user account reviews, file organization).
- Assist with updates and patching of software and systems.
- Help maintain IT asset tracking and documentation.
- Participate in IT-related projects such as system upgrades, software rollouts, or process automation.
- Assist with testing and documentation of new systems or features.
- Provide support with ongoing AI tool training
- Create or update user guides and IT documentation.
- Support the development of basic training materials for staff and volunteers.
- Assist with office technology setup (e.g., printers, conferencing tools).
- Provide support for hybrid meeting setups and troubleshooting.
- Contribute to improving IT workflows and user experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
11-50 employees
