Campus Support Technician

The Citadel•Charleston, SC

1d•Onsite

About The Position

The Citadel, The Military College of South Carolina, is accepting applications for a Campus Support Technician in the Department of Information and Technology Services. This position is a key member of the ITS team responsible for delivering advanced technical support to faculty, staff, and students across campus.

Requirements

Associate degree in computer science or a related field and two (2) years of relevant experience; or high school diploma or equivalent and four (4) years of experience in computer systems support, troubleshooting, or maintenance.
Proficiency in supporting Windows operating systems and related hardware.
Excellent customer service and interpersonal communication skills.
Ability to work independently, prioritize tasks, and maintain professionalism in a diverse academic environment.
Must be able to lift up to 50 lbs.
Valid South Carolina driver’s license required; must be able to drive a van and golf cart.
Availability to support after-hours and weekend events as needed.

Nice To Haves

CompTIA certifications: A+, Network+, or Security+.
Dell Certified DOSD.
Bachelor’s degree with related experience.
Prior experience supporting AV and sound systems for live events or large-scale presentations.
Experience with livestreaming, video conferencing, event production technologies, or classroom instructional technologies.
CTS certification or equivalent AV experience preferred.
Familiarity with Crestron, Extron, Zoom Rooms, Microsoft Teams Rooms, or similar AV control and conferencing platforms.

Responsibilities

Tier 3 technical support through The Citadel’s IT ticketing system.
Installation, configuration, maintenance, and repair of Windows and macOS computers, printers, scanners, and associated technologies.
Advanced classroom technology support including projectors, AV control systems, conferencing equipment, and instructional technologies.
Sound and audiovisual support for classroom instruction and campus events such as graduation, ceremonies, guest lectures, and official functions.
Setup, operation, troubleshooting, and maintenance of microphones, speakers, livestreaming equipment, projection systems, and video distribution systems.
On-site troubleshooting, diagnostics, and repair of computer systems, peripherals, and classroom technologies.
Software installation, system configuration, and data migration services.
Faculty, staff, and student training on supported computing and classroom technologies.
Coordination with event staff, faculty, and campus departments to ensure successful delivery of technical and AV services.
Documentation of service activities, asset management, and maintenance of accurate support records.