Campus Support Coordinator

People Corporation • Toronto, ON

6d • CA$48,000 - CA$55,000 • Onsite

About The Position

The Campus Support Coordinator is a key point of contact on the Ontario Tech Campus. They are responsible for delivering member services, carrying out engagement activities, and liaising with partners and stakeholders. This position will be on site, 5 days a week at the Ontario Tech Campus located at 40 Founders Dr, Oshawa, ON. The Campus Support Coordinator will deliver high-quality service and support across multiple channels, ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Requirements

• Minimum 1 year of administrative, customer service, member services, or related experience.
• Excellent organizational skills with the ability to succeed in a fast-paced environment.
• Customer service-focused with a commitment to delivering a positive member experience.
• Excellent communication and active listening skills.
• A solution and results-oriented individual who demonstrates strong problem-solving skills.
• Strong attention to detail with the ability to accurately document information and complete administrative tasks.
• The ability to manage priorities, meet deadlines, and provide deliverables in a timely manner.

Responsibilities

• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Execute to complete admin functions, utilizing ticketing system and owning follow-through.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Account Manager or appropriate department, utilizing ticketing system and owning follow-through.
• Participate in training and calibration sessions to maintain service quality.
• Contribute feedback on process improvements and member pain points.
• Plan and participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Benefits

• We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.
• We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported.
• We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed