Campus Support Technician, Full-Time

HOUSTONIAN CAMPUS LLC•Houston, TX

5d•Onsite

About The Position

The Campus Support Technician provides technical support and maintenance for the campus’s computer systems, networks, classroom technology, and end-user devices. This hands-on role is critical to ensuring faculty, staff, and students have reliable access to the technology they need for teaching, learning, and operations. The ideal candidate is customer-service oriented, technically skilled, and thrives in a fast-paced, educational environment. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Requirements

An Associate’s degree or 2 years of relative experience in Information Technology is strongly preferred
Help Desk Procedures and Best Practices
Call Center Environment
Familiarity with performance metrics
Must be able to meet the following minimum physical requirements for at least an eight-hour shift:
Physical Stamina: Physical requirements of this position include having the ability to: sit for extended periods of time, stand and walk for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into a computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone.
Must be able to stoop, reach overhead, grasp, push, pull, move, lift up to 30 lbs., and climb ladders on an occasional basis.
Must be able to work safely and effectively in indoor and outdoor temperatures.
Temperatures in confined workspaces may exceed 100 degrees Fahrenheit.
Summer temperatures outside can get above 95 degrees Fahrenheit for 5 months of the year.
For 2 months of the year, low temperatures can get below 20 degrees Fahrenheit.
Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
Vision: Must be able to accurately read instructions, reports, and log sheets.
Must be able to work with computers and PDAs in varying light conditions.
Literacy: Must be able to produce, read and understand reports, including security, incident and police reports.
Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Responsibilities

Understand the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
Understand the issues involved in administering and maintaining the corporate network, core systems, and applications
Assist with creating new hire telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as seating assignments change
Follow maintenance plans for computer stations and software for Campus users
Assist in supporting corporate applications, internal corporate servers, user desktops, etc.
Assist with basic troubleshooting, backup, and archiving
Help install and improve computer software and network equipment
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications
Create network and email accounts for new users
Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary
Updates company phone lists and email address books
Helps answer all trouble calls/emails and enters work orders into tracking software
Assist in the administration and maintenance of core systems and operating systems used
Interact with internal clients to resolve fundamental help desk issues; communicate with internal clients professionally, and maintain confidentiality
Respond to internal clients promptly
Assist with the inventory management of software licenses, software, hardware, and other IT supplies
Participate in the design, documentation, testing, creation, or modification of computer programs related to machine operating systems
Promotes responsible usage and care of corporate equipment
Provides support for guests and members.
Listen to others and accepts input from team members
Articulate ideas and thoughts verbally
Accurately prepares written business correspondence that is coherent, grammatically correct, effective, and professional
Relay relevant IT-related information to the company promptly
Display a positive attitude
Demonstrate flexibility in day-to-day work
Set high standards of performance for oneself
Establish harmonious working relationships with team members
Appreciate each team member's contributions and values each member
Values internal clients and responds to their needs as they arise
Establish effective working relationships with internal clients
Follow established communication guidelines
Use good judgment in what and how to communicate with internal clients
Understand the professional development process and become actively involved by setting challenging goals and meeting them through continuous learning
Seek input from mentors and supervisors
Actively applies feedback received to day-to-day work and strives to improve performance
Accurately complete and submit time and expense reports promptly
Accurately complete and submit status reports promptly
Participate in the implementation and support of IT-related policies
Keeps workroom neat, organized, and secure
Complies with and enforces standard Campus policies and procedures
Performs other duties as assigned
Works in a safe manner at all times
Other duties as assigned.