Campus Support Assistant

People Corporation•Toronto, ON

9d•Onsite

About The Position

We are seeking a temporary, part time Campus Support Assistant to join our team. This role will be required to work on site at the Seneca Newnham Campus Tuesday, Wednesday, Thursday until Mid-July. As a key point of contact on the Seneca Campus, you will be delivering member services, carrying out engagement activities, and liaising with partners and stakeholders. This role will be responsible for delivering high-quality customer service and support across multiple channels, ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Requirements

Excellent organizational skills with the ability to succeed in a fast-paced environment
Customer service focused
Excellent communication and active listening skills
A solution and results oriented individual who demonstrates excellent problem-solving skills
Ability to meet deadlines and provide deliverables as identified in a timely manner

Responsibilities

Delivering member services
Carry out engagement activities
Liaise with partners and stakeholders
Deliver high-quality customer service and support across multiple channels
Ensure resolution of all incoming inquiries
Ensure adherence to service protocols
Ensure a positive member experience
Educate members on insurance, wellness, preferred providers, and other programs offered
Educate members on enrolment, registration, and claims processes
Support members with insurance or wellness related access or claim processes
Execute or escalate as needed to complete admin functions, utilizing ticketing system and owning follow-through
Document interactions accurately in CRM systems
Escalate complex issues to the Account Manager or appropriate department, utilizing ticketing system and owning follow-through
Participate in training and calibration sessions to maintain service quality