Campus Administration Support (Kissimmee Campus)
About The Position
The Campus Administration Support is responsible for delivering exceptional customer service, administrative and clerical support. Reporting directly to the Campus Executive Director and operating within designated business hours, this position serves as the frontline representative for Northbridge University campuses. The Campus Support Officer will support campus staff in achieving operational targets while upholding company policies. At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education. At Northbridge University, you’re not just building a career—you’re creating a meaningful purpose.
Requirements
- Completed high school diploma or higher.
- Have excellent customer service skills.
- Knowledge of Microsoft Outlook, Excel, and Word.
- Ability to work extended hours (which will include evenings and Saturdays), in order to meet business objectives.
Responsibilities
- Provide excellent customer service, including answering incoming calls, transferring calls, listening to voicemails, and taking messages.
- Utilize CRM and Campus Nexus platform to record and document interactions with prospective students.
- Serve as a liaison to support internal departments and communicate feedback on documents received.
- Answer questions regarding accreditation, policy, transcript requests, and admissions standards.
- Maintain quality assurance and audit reports for entered information.
- Review and process transcript request forms, including contacting institutions when necessary.
- Request funds for transcript payments and maintain activity logs.
- Respond to emails and correspond with students through CRM within 24 hours.
- Greet visitors in a professional manner and make them feel welcome.
- Receive, confirm, and accept purchasing orders.
- Perform accurate data entry for new student enrollment.
- Scan and upload documents to the system.
- Assist with school activities and Continuing Education classroom setup.
- Assist with proctoring certification exams as needed.
- Process incoming mail/packages sent to the campus
- Manage, organize, and distribute electronic devices for students
- Conduct inventory checks for campus supplies and marketing materials
- Adhere to all company policies, procedures, and business ethics codes.
- Type correspondence as requested by the School Director and Director of Admissions.
- Logs and assigns leads to each admission representative as directed by the Director of Admissions.
- Prepare security ID badge for new students and/or staff.
- Assists in the preparation of certain school activities as needed.
Benefits
- Comprehensive Health, Dental, and Vision Insurance Plans
- Pre-tax Flexible Spending, Dependent Care, and Health Savings Accounts
- 12 Paid Holidays / Paid Time Off / Paid Volunteer Day
- 401[k] Retirement Savings Program with 50% Employer Matching
- Short-Term Disability Life Insurance
- Supplemental Life Insurance Options
- Growth Opportunities / Education Assistance and Professional Development Benefits
- Group Life Insurance
- Long Term Disability
- Talent Referral Program
- TicketsatWork - Discount Entertainment Program
- Enjoy a paid day off on your birthday (available to full-time employees after two years)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
