Campus Operations & Security Manager

Esperanza Health Center•Philadelphia, PA

5h•$54,000 - $70,000

About The Position

The Campus Operations & Security Manager provides leadership and operational oversight of facility management, environmental services, physical security, and emergency preparedness across Esperanza Healthcare Center facilities. The role ensures safe, well-maintained, and welcoming environments for patients, staff, and visitors while supporting organizational maintenance and development needs. The manager supervises custodial and security functions and may provide direct frontline operational support to maintain service continuity. The position oversees the organization’s three facilities, including cleaning, maintenance, capital improvements, public access points, shared spaces, shipping and receiving, patient flow, and visitor access. It manages maintenance contracts, vendors, facilities and capital budgets, and tracking systems for inspections and upkeep of building infrastructure and equipment. The manager oversees security staffing and operations, access control, surveillance, alarms, incident investigation and reporting, safety training, and coordination with local police and partner organizations. The role also supports emergency operations plans, conducts and logs drills and tabletop exercises, and develops, maintains, and updates policies and procedures related to facilities, environmental services, safety, and security.

Requirements

Facilities or operations management experience in a supervisory capacity.
Experience developing and implementing policies and procedures.
Bachelor’s degree in Facilities Management, Operations, or a related field, or an equivalent combination of education and experience.
Proven experience in facilities or operations management with customer service responsibility.
Familiarity with building systems, maintenance operations, and vendor management.
Familiarity with closed-circuit television, alarm systems, and building access control systems.
Proficiency in MS Office (Excel, Word, PowerPoint), internet browsers, and email clients.
Strong written and verbal communication skills for individual and group audiences.
Excellent leadership, interpersonal, and communication skills.
Strong organizational skills and attention to detail.
Proficiency in conflict resolution techniques.
Ability to work effectively with people of diverse ages, backgrounds, and life experiences.
Ability to think independently and solve problems effectively.
Ability to integrate faith into work-related tasks.
Ability to spend 75% of work time on their feet.
Ability to lift up to 50 pounds.
Ability to drive a company vehicle.

Nice To Haves

Security experience or security management experience preferred.

Responsibilities

Oversee cleaning, maintenance, and capital improvement activities across three facilities.
Lead and direct the custodial supervisor and staff in scheduled cleaning activities; identify and schedule planned maintenance and expedite repairs as needed.
Ensure compliance with state and local facility and environmental safety codes, including maintaining appropriate licenses and certifications.
Monitor and manage maintenance contracts for equipment and environmental services; participate in identifying and selecting vendors and partners.
Develop and manage the facilities budget annually in partnership with the Associate Operations Director, and develop and manage annual and three-year capital budgets.
Support operational logistics, including room setup, furniture movement, and special facilities projects.
Develop and maintain tracking systems for inspection, maintenance, and upkeep of infrastructure and equipment, including elevators, HVAC, plumbing, electrical systems, fire suppression and sprinkler systems, emergency lighting, generators, roofing, and building access control systems.
Oversee public access points and common areas across facilities to ensure safe, organized, and mission-aligned environments.
Ensure assigned staff provide appropriate greeting, assistance, and workflow support throughout the campus.
Coordinate shipping and receiving processes and ensure adherence to established procedures.
Coordinate with custodial and facilities staff to keep shared spaces and common areas clean, organized, and safe.
Support coordination of patient flow and visitor access in collaboration with clinical and operations leadership.
Monitor activity across buildings, entrances, parking areas, and common spaces and ensure timely responses according to established protocols.
Provide direct frontline coverage for environmental services, monitoring, or security when staffing shortages or operational needs require.
Oversee physical security operations to safeguard buildings, grounds, assets, employees, patients, and visitors.
Ensure appropriate security staffing, systems, fire and life safety measures, and response protocols are in place to mitigate risks, including accidents, fires, and natural disasters.
Recruit, train, supervise, and evaluate security personnel in accordance with organizational policies and procedures.
Coordinate access control, surveillance systems, and alarm monitoring.
Monitor security logs, investigate incidents, and prepare reports with corrective action recommendations.
Liaise with local police and partner organizations as needed.
Promote staff awareness of security responsibilities through training and communication initiatives.
Participate in environment-of-care and safety rounds.
Support development and maintenance of Emergency Operations Plans for each facility in accordance with regional and national best practices.
Conduct and log periodic emergency drills and tabletop exercises, and incorporate lessons learned into updated plans.
Develop, implement, and maintain policies, protocols, and standard operating procedures related to facilities management, environmental services, safety, and security.
Ensure policies comply with regulatory requirements and reflect operational best practices.
Periodically review and revise policies and procedures and coordinate staff training on updates.