Campus Operations Manager (Live Production)

Gateway Church•Southlake, TX

About The Position

The Campus Operations Manager owns live production delivery across Gateway Church’s campuses, including coverage, consistency, equipment readiness, and the people who operate each room. The role leads Regional Live Production Campus Managers and the Campus Operations Coordinator, and maintains an operational relationship with each extension campus, including a dotted-line relationship with the Jackson Hole Live Production Campus Manager. The position ensures adequate technical coverage for services and events, oversees equipment readiness and maintenance planning, and partners with the Central Lighting, Video, and Audio Managers to implement churchwide technical standards at each campus. It oversees department-wide purchasing and vendor planning, repair and new-equipment budgets, campus budgets, training and readiness assessments, and the growth and health of campus Serve Teams. The manager supports new campus launches and technical build-outs, reviews operational metrics, and serves at weekend services and churchwide events as required by the ministry calendar. The role also requires maintaining working knowledge of audio, video, lighting, and control systems at the assigned location; performing routine and preventive maintenance; diagnosing and resolving first-line faults; keeping system documentation and show files current; and participating in Systems Engineer training and competence assessments. As a Gateway Church team member, the position supports, recruits, and develops Serve Team members and serves the broader team as ministry and organizational needs arise. Employment requires being a Gateway Church member or becoming one upon employment.

Requirements

Five or more years of live production experience, including management experience.
Bachelor’s degree or equivalent experience.
Clear passion for Jesus and a strong biblical foundation.
Strong working knowledge of audio, video, and lighting systems, live production workflows, and the engineering required to troubleshoot and keep systems operational.
Ability to independently maintain, support, and troubleshoot AVL systems and recognize when a fault requires an engineer.
Willingness to be trained and assessed to an agreed competence standard and to keep that standard current as systems change.
Proven leadership skills, including experience developing managers across multiple locations.
Strong operational and planning skills, including the ability to manage coverage and logistics at scale.
Ability to hold a consistent standard across campuses not staffed directly.
Ability to work effectively and calmly under live, high-pressure conditions.
Strong budget-management skills.
Comfort holding others accountable with clarity and care.
Demonstrated emotional and relational intelligence.
Strong time-management skills and ability to manage several priorities at once.
Proficiency in Microsoft Office and ability to learn and use new software and systems.
Able to travel regularly to all campuses.
Able to sit or stand for extended periods; occasionally kneel or crouch; frequently lift or move up to 10 pounds; occasionally lift or move up to 25 pounds; lift and move production equipment up to 50 pounds; and work at heights on ladders or lifts.
Must be a member of Gateway Church or become a member upon employment.

Nice To Haves

Experience supporting multiple venues or locations.
Prior experience in a multisite church environment.

Responsibilities

Own live production delivery across extension campuses and ensure consistent execution of the churchwide technical standard.
Lead and develop Regional LP Campus Managers and the Campus Operations Coordinator.
Maintain the dotted-line relationship with the Jackson Hole LP Campus Manager.
Ensure adequate technical coverage for services and events at every campus and resolve coverage gaps.
Oversee equipment readiness, maintenance schedules, and replacement planning across campuses.
Partner with Central Lighting, Video, and Audio Managers to implement discipline standards at campuses and ensure adherence to their AVL standards.
Oversee the department-wide purchasing plan, preferred-vendor list, and repair and new-equipment budget, as well as campus budgets and expenses within the approved threshold.
Direct training through which Systems Engineers develop campus staff toward system self-sufficiency, and assess campus readiness to move between staffing stages against the two staffing principles.
Serve as the point of contact between Central Live Production and campus teams.
Assist with recruiting, hiring, leading, training, and developing campus live production teams, and provide accountability for those teams.
Oversee the growth and health of campus Serve Teams staffing technical positions.
Support new campus launches and campus technical build-outs.
Review campus operations metrics and make decisions accordingly.
Be present and serve at weekend services and churchwide events as required by the ministry calendar.
Maintain working knowledge of the audio, video, lighting, and control systems at the assigned location.
Perform routine and preventive maintenance on systems; diagnose and resolve first-line faults across audio, video, and lighting, and escalate with an account of what has already been tested when necessary.
Keep system documentation, patch files, and show files current for the assigned location.
Participate in Systems Engineer training and maintain the agreed competence level.
Support, recruit, and develop Serve Team members and serve alongside the broader team as ministry and organizational needs arise.
Perform other duties as assigned.