Campus Life Navigator Shifts Vary / Open Availability Required

HAVEN FOR HOPE OF BEXAR COUNTY•San Antonio, TX

2d•$17 - $17•Onsite

About The Position

The Campus Life Navigator (CLN) serves clients across Haven for Hope’s quadrants of care: Safety, Living Needs, Enrichment, and Recovery, with an emphasis on pathways to rapid rehousing. The role responds to client needs using a recovery model, trauma-centered services, Person Centered Planning, and motivational interviewing techniques, while adhering to Haven’s core values. CLNs provide consistent crisis intervention and share relevant information about clients’ mental and physical well-being with appropriate staff and partners so clients can receive suitable services. This full-time role is based at Haven for Hope of Bexar County in San Antonio, Texas. Shifts vary, and open availability is required. The position monitors three separate, multilevel facilities and requires spending most work hours walking around them. The role carries a hand radio and/or cell phone and responds to calls in coordination with Haven management.

Requirements

High school diploma or GED.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to operate Microsoft Office programs and complete daily data entry in electronic database systems.
Effective oral and written communication skills.
Ability to perform basic mathematical calculations, including addition, subtraction, division, percentages, area, circumference, and volume.
Ability to solve practical problems, interpret written, oral, diagram, or schedule instructions, and handle crisis situations maturely.
Valid Texas Driver’s License, good driving record, reliable transportation, and proper insurance coverage on the automobile used for work.
Successful completion of required training.
Ability to walk around three separate, multilevel facilities for most work hours, including using stairs several times each day.
Ability to occasionally lift and/or move up to 25 pounds.
Ability to meet the position’s vision requirements, including close, distance, color, peripheral, and depth vision, and adjustment of focus.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Monitor facility areas to ensure compliance with facility rules, policies, procedures, and protocols.
Respond to clients’ requests, complaints, and inquiries.
Address procedural violations, clarify expectations, and help clients achieve compliance.
Enter case notes, bed and room assignments, and other required information into the Homeless Management Information System (HMIS).
Orient new clients entering services on the North or South Campus; assign beds and lockers and issue linens, personal supplies, and other items.
Exit Residential Program members upon notice of their departure and secure their belongings in accordance with procedures.
Sign in and out volunteers, brief them, provide direction, and offer needed assistance.
Conduct regular inspections, document opportunities for improvement, and recognize client successes.
Identify and respond to clients experiencing problems or crises, help ensure their safety, and notify service providers so they can respond appropriately.
Partner with Haven and partner staff to provide excellent client services.
Carry a hand radio and/or cell phone, respond immediately to calls, and take appropriate action in coordination with Haven management.
Work with educational and recreational enrichment efforts for children and adults.
Perform other duties assigned by a supervisor.