Campus Executive Director, CCRC

Benchmark Senior Living•Lincoln, MA

About The Position

Campus Executive Director – The Commons at Lincoln Continuing Care Retirement Community (CCRC) Join a team where your passion has purpose. At The Commons at Lincoln, our associates feel a true sense of belonging. They are empowered by a supportive, reliable team and united by a shared commitment to providing exceptional care. Our diverse and skilled workforce takes immense pride in serving others with dedication, compassion, and respect. We offer an environment where associates can learn, grow, and advance. Through professional and personal development programs, we encourage our team members to explore their interests, build their skills, and pursue long-term career opportunities. If you’re ready to connect with your calling, make a meaningful difference, and build lifelong relationships through the power of human connection, The Commons at Lincoln is the place for you. Position Summary We are seeking a creative and hardworking professional to serve as our Campus Executive Director for our Continuing Care Retirement Community (CCRC). In this key leadership role, you will manage day-to-day operations across Independent Living, Assisted Living, Memory Care, and Skilled Nursing, ensuring strong financial performance, excellent resident care, and a healthy organizational culture. The ideal candidate is driven, passionate, and experienced in leading effective teams—someone who can balance operational excellence with an unwavering commitment to exceptional service.

Requirements

Bachelor’s degree required; Healthcare Administration, Business, or Hospitality preferred.
3–5 years of management or healthcare-related experience in a role overseeing multiple disciplines.
Strong budgeting, staffing, and operational management experience.
Proficiency in Windows applications, including Excel and Outlook.
Ability to lift a minimum of 50 pounds.
A genuine passion for helping seniors live fulfilling, comfortable lives.
Patience, empathy, and a strong commitment to ethical leadership.

Responsibilities

Oversee daily operations across all levels of care (IL, AL, MC, SNF).
Manage community budgeting, sales goals, and staffing levels.
Models a strong belief in mission, vision, and purpose.
Communicates a clear, customer focused vision, based upon a resident centered model of care.
Maintain excellent customer service and handle all resident and family concerns.
Train, mentor, and develop new employees to ensure effective community operations.
Assist with hiring and recruitment efforts across departments.
Foster an ethical, honest, and supportive work environment.
Serve as the community's compliance officer, ensuring Corporate compliance.
Ensure compliance with OSHA requirements.
Plays an active role on the Governing Body of the community's skilled nursing facility.
Ensures all resident administrative files are well maintained, current and in compliance with state regulations.
Ensures the community has an effective external business development strategy in place to maximize leads and move-ins.
Manage the Sales Directors and collaborate on occupancy strategies.
Prepares and adheres to the community budget.
Reviews monthly financial statements, identify areas of improvement and implements action plans accordingly.
Prepares initial variance analysis of monthly financials.