Campus Director of Financial Assistance

ECPI University•Lake Mary, FL

10d•Onsite

About The Position

The Campus Director of Financial Assistance manages the campus Student Finance Department and administers federal and institutional financial aid programs. The role oversees customer service initiatives for students seeking financial assistance and maintains communication with other campus departments to ensure student needs are met in a timely and efficient manner. This position is based at ECPI University's Lake Mary/Orlando, Florida campus and is not remote.

Requirements

Ability to understand and apply federal regulations relating to financial aid.
Proficiency in Microsoft Office.
Well-developed oral and written communication skills.
Excellent organizational and analytical skills.
Ability to quickly master new methodologies, technologies, and systems.
Ability to handle a high-pressure environment with significant timeline pressures.
Ability to interact with employees, potential students, and outside contacts at all levels while providing excellent customer service.
Ability to work independently and with a team, as well as with various constituents.
Any equivalent combination of education, experience, and/or training.

Nice To Haves

Bachelor’s degree preferred.
2–3 years of supervisory experience preferred.
2–3 years of experience as a Student Finance Advisor preferred.
Proficiency with the CampusVue Student database.
Utilizing AI tools preferred.

Responsibilities

Oversee the overall operation of the campus Financial Assistance Department.
Supervise campus Financial Assistance Department staff, including onboarding, training, ongoing professional development, performance management, and performance reviews.
Develop, implement, and maintain comprehensive financial assistance services to meet student needs.
Promote financial literacy to students.
Work with Student Finance Advisors to ensure accuracy and compliance in processing Title IV programs.
Understand and apply federal regulations.
Assist students, Student Finance Advisors, and other campus departments when expertise is needed.
Respond to University Administration reporting requests and other informational requests.
Perform other duties as assigned.