Campaign Operations Specialist

ACAMS•Washington, DC

19h•$80,000 - $85,000

About The Position

The Campaign Operations Specialist is part of ACAMS' Marketing Operations team and supports the execution and coordination of marketing operations projects and campaigns across events, brand, and other programs. The role administers team tools, manages collateral, merchandise, inventory, and fulfillment, and provides email production support. Events marketers own campaign strategy and messaging; this role translates their plans into accurate, timely execution. The Specialist works closely with Events Marketing, Field Marketing, Brand & Communications, and stakeholders across the organization. They are expected to clarify incomplete briefs, identify gaps and competing priorities, anticipate risks, make sound decisions within their remit, and escalate issues when appropriate. The role suits a detail-oriented, communicative problem-solver who can work independently and take ownership across hands-on marketing operations and campaign execution.

Requirements

At least 3 years of experience in marketing operations, campaign execution, email marketing, or a related role.
Bachelor's degree in marketing, communications, business, or a related field.
Hands-on experience building and deploying emails in a marketing automation platform, including testing, audience management, scheduling, and quality assurance.
Working knowledge of HTML and CSS for email.
Experience coordinating projects with multiple owners and deadlines using a tool such as Smartsheet.
Experience managing vendors, inventory, or fulfillment.
Strong attention to detail, including checking copy, links, data, and quantities before materials are distributed.
Ability to keep multiple projects and deadlines moving at once.
Ability to interpret a brief, clarify expectations, drive work forward, raise issues or competing priorities early, and escalate when appropriate.
Good eye for layout and visual consistency, with the ability to create clean, on-brand designs in Canva.
Experience using AI tools to work more efficiently, such as drafting, summarizing briefs, or checking work, and carefully reviewing outputs for accuracy.

Nice To Haves

Eloqua experience.
Events or conference marketing experience in B2B, financial services, or a membership association.
Experience with Salesforce, a digital asset management system, or Adobe Creative Suite.

Responsibilities

Drive Marketing Operations projects from kickoff to close, coordinating plans, owners, check-ins, and follow-ups.
Maintain project trackers, campaign calendars, and status reporting in Smartsheet.
Administer Smartsheet, Canva, and the digital asset management system so teams can find, use, and reuse approved assets.
Build, document, and improve repeatable processes for requests, campaign execution, and asset management.
Own the master inventory of collateral, swag, and ACAMS merchandise, and manage the fulfillment warehouse and vendor.
Manage Events and Field Marketing requests from intake to delivery, including quantities, budgets, deadlines, printing, and shipping.
Keep campaign collateral and print-ready files current in coordination with Brand, Creative, Events, and Product Marketing.
Create on-brand event assets and templates in Canva, and brief the creative team on work requiring a designer.
Proofread and quality-check materials for copy, branding, formatting, and link accuracy before launch.
Turn campaign plans and briefs into launch-ready deliverables across email, web, digital, and collateral.
Clarify campaign objectives, audiences, deadlines, and dependencies with stakeholders and seek context when briefs are incomplete.
Identify campaign conflicts and competing priorities early and raise them with the appropriate people.
Coordinate inputs, reviews, and approvals to keep deliverables on track.
Provide backup email production in Eloqua, building, testing, and deploying emails from campaign briefs and copy.
Support email audience selection, segmentation, A/B testing, links, UTM tracking parameters, proofreading, scheduling, and quality assurance.
Share email performance with the Marketing Operations team and recommend improvements for future campaigns.