Campaign Launch Specialist

Townsquare Interactive • Phoenix, AZ

9d • Onsite

About The Position

The Campaign Launch Specialist manages the early stages of the client journey, helping ensure a smooth onboarding experience and timely campaign launches. Working in a dedicated pod with Campaign Creation team members, the specialist provides direct customer support, resolves launch-related issues, and coordinates with internal teams to move campaigns efficiently to activation. Pod members share responsibility for performance and outcomes.

The role includes partnering with Sales and Campaign Creation Specialists on post-sale handoffs; supporting customer calls and scheduled meetings about campaign setup, design edits, and launch readiness; troubleshooting domain access and other technical or launch-related issues; and managing requests for changes to initial website builds. The specialist guides clients through the final steps needed to activate campaigns and manages multiple accounts while maintaining urgency, organization, and attention to detail.

Performance is measured at the pod level, with key indicators including Answer Call Rate (ACR) and reduction of stalled launches. The position is based in-office at the company's downtown Phoenix office. A bachelor's degree is required. Previous customer success or sales experience and English-Spanish bilingual ability are preferred. The role offers training and potential career advancement in client success, strategy, and leadership.

Requirements

• Bachelor's degree.
• Strong communication skills, with excellent follow-up and attention to detail.
• Ability to prioritize and manage multiple clients simultaneously.
• Proactive, enthusiastic approach that creates excitement for new clients.

Nice To Haves

• Previous customer success or sales experience.
• Bilingual in English and Spanish.

Responsibilities

• Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
• Support inbound customer calls about campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
• Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
• Troubleshoot domain access and other technical or launch-related issues, coordinating with internal teams to remove blockers.
• Manage inbound customer requests related to updates and changes to the initial website build.
• Guide clients through the final steps required to activate campaigns and confirm launch readiness.
• Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.
• Collaborate with Campaign Creation team members and take shared responsibility for pod-level performance and outcomes.

Benefits

• Competitive base salary.
• Three weeks of paid time off and nine paid holidays, including two personal days.
• Volunteer Time Off.
• Health, dental, vision, and pet insurance.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Company-provided laptop.
• Comprehensive training program.
• Clear paths for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level