Calypso Platform Manager

Farmer Mac•Washington, DC

3d•$160,000 - $200,000•Remote

About The Position

Farmer Mac is seeking an experienced Calypso Platform Manager to own the stability, governance, and long-term direction of its Calypso platform, which runs on Nasdaq CapCloud. The manager serves as Farmer Mac’s technical subject matter expert for Calypso, overseeing platform operations, governance, enhancements, upgrades, release management, and the technical roadmap. The role manages the relationship with Nasdaq and leads a Calypso Systems Analyst while overseeing the external Calypso support team. The position reports directly to the Director - Finance Technology & IT Operations. It works closely with the Calypso business owner, IT teams and leadership, business stakeholders, support teams, Cybersecurity, IT Infrastructure, Internal Audit, External Audit, and Nasdaq account, support, and CapCloud teams. The position can be performed remotely, with limited travel to Farmer Mac’s headquarters in Washington, DC. Farmer Mac describes its work environment as “Presence with a Purpose,” combining flexibility with purposeful opportunities for teams to meet in the office. Occasional work outside core hours may be required for planned upgrades, releases, production events, unplanned issues, and time-sensitive projects.

Requirements

At least 10 years of experience in IT, application management, or technical support for capital markets, treasury, or financial services platforms, including at least 8 years of hands-on Calypso experience in a technical, administration, support, or platform management role.
Strong working knowledge of Calypso architecture, configuration, workflows, scheduled tasks, interfaces, messaging, reporting, and the underlying data model.
Demonstrated experience leading Calypso version upgrades and release cycles from planning and testing through cutover and hypercare.
Experience with vendor-managed or cloud-hosted platforms, including managing vendor relationships, service levels, and escalations.
Experience managing integrations, APIs, file-based interfaces, and batch processing between Calypso and other enterprise systems.
Working knowledge of SQL and familiarity with Java or scripting used for Calypso development, troubleshooting, and automation.
Strong understanding of change management, SDLC, release management, and IT general controls; experience supporting audits and using tools such as ServiceNow and Azure DevOps.
Proven ability to lead and develop a small team and serve as a trusted technical advisor to business and IT leaders.
Excellent written and verbal communication skills for technical and nontechnical audiences.
Strong analytical, problem-solving, and organizational skills, including the ability to manage multiple priorities and deadlines.
Minimum of 8 years of related professional experience, including 5 or more years with Calypso.
Bachelor’s degree strongly preferred, ideally in Information Systems, Computer Science, Finance, Engineering, or a related field.

Nice To Haves

Experience in financial services, particularly treasury, capital markets, or secondary market operations.
Relevant certifications such as Nasdaq Calypso Technical or Certified Administrator, ITIL Foundation, PMP, or similar credentials.
Bachelor’s degree in Information Systems, Computer Science, Finance, Engineering, or a related field.

Responsibilities

Serve as Farmer Mac’s technical subject matter expert for Calypso, advising on configuration, architecture, data flows, and capabilities.
Own the platform’s technical health and stability, including monitoring, incident and problem management, root cause analysis, performance, and service level expectations; act as an escalation point for the Calypso support team.
Establish and maintain platform governance for configuration standards, environment management, security and access roles, change control, release approvals, and documentation; support IT general controls, audit, SOX expectations, and audit requests.
Work with the Calypso business owner to intake, assess, prioritize, and deliver enhancements; oversee design, configuration, development, testing, deployment, regression testing, quality gates, approvals, and evidence.
Plan and manage Calypso version upgrades and vendor releases, including impact assessment, environment readiness, regression and user acceptance testing, cutover planning, go-live support, and post-release hypercare.
Partner with Quality Engineering to develop an automated testing strategy, including regression automation, test data and environment readiness, and integration of automated tests into enhancement, upgrade, and release cycles.
Own and maintain the technical roadmap, including upgrade strategy, release cadence, technical debt reduction, and alignment with business priorities, architecture direction, and budget.
Manage Nasdaq as the primary technical contact for CapCloud, overseeing support escalations, service level performance, release and maintenance notices, environment requests, custom code deployment, and contract and service reviews.
Oversee interfaces, data feeds, scheduled processes, and reporting connecting Calypso with upstream and downstream systems; ensure data integrity, reconciliation, and timely resolution of integration issues.
Lead, coach, and develop the Calypso Systems Analyst; set priorities, review work, and ensure cross-training and documentation to reduce key-person risk.
Provide status updates, risk and issue reporting, and recommendations to the Director - Finance Technology & IT Operations, IT leadership, the business owner, and business stakeholders; translate technical topics for nontechnical audiences.
Contribute to annual project planning and the platform budget, including Nasdaq services and licensing, and identify opportunities to automate manual processes and improve resilience, including through AI and related tools.