Calltaker/Dispatcher

EHP•Ann Arbor, MI

45d•Onsite

About The Position

Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication. Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location. Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols. Refers citizens' non-emergency calls to the appropriate agencies. Relays information and contacts appropriate agencies or personnel to resolve routine problems. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls. Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire. Utilize Computer Aided Dispatch program to verify callers location. Operates dispatch monitoring and activity consoles and equipment. Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. Answering and processing of after-hours contracted services. Utilization of online programs for requests for transportation.

Requirements

Ability to receive and process emergency (911) and non-emergency calls.
Ability to prioritize and process emergency calls into a computer format.
Ability to instruct callers in urgent procedures using scripted protocols.
Ability to refer non-emergency calls to appropriate agencies.
Ability to relay information and contact appropriate agencies or personnel.
Ability to perform accurate and expedient public safety communications.
Ability to utilize Computer Aided Dispatch (CAD) program.
Ability to operate dispatch monitoring and activity consoles and equipment.
Knowledge and use of equipment including computer, printers, 911 equipment, recording devices, and telephones.
Ability to answer and process after-hours contracted services.
Ability to utilize online programs for transportation requests.
Ability to sit for prolonged periods.
Ability to listen and talk by telephone.
Finger and wrist dexterity for computer terminal operation.
Ability to view multiple computer screens.
Ability to make handwriting notations.

Responsibilities

Receive and process emergency (911) and non-emergency calls via phone, radio, and other communication means.
Prioritize and process emergency calls into a computer format for event and location details.
Instruct callers in urgent procedures before emergency services arrive, using scripted protocols.
Refer non-emergency calls to appropriate agencies.
Relay information and contact appropriate agencies or personnel to resolve problems.
Perform accurate and expedient public safety communications in response to high call volumes.
Receive emergency service calls for EMS and Fire from the primary PSAP.
Utilize Computer Aided Dispatch (CAD) to verify caller locations.
Operate dispatch monitoring and activity consoles and equipment.
Maintain knowledge and use of assigned equipment, including computers, printers, 911 equipment, recording devices, and telephones.
Answer and process after-hours contracted services.
Utilize online programs for transportation requests.