Call Cloud Patient Access Specialist

UNION COMMUNITY CARE•Lancaster, PA

5d•Onsite

About The Position

The Call Cloud Patient Access Specialist is part of the clinical care team and delivers customer service while accurately and efficiently registering patients and scheduling appointments. The role supports patient access by welcoming patients and visitors, assisting callers, verifying demographic and insurance information, and coordinating appointment changes and care-team follow-up. The position participates in required staff meetings, team meetings, and trainings.

Requirements

High school diploma or GED.
Administrative Assistant degree or Medical Assistant degree.
Excellent customer service and interpersonal skills.
Excellent communication skills.
Attention to detail.
Good basic computer skills.
English proficiency.
Strong team-player skills.
Compliance with HIPAA regulations.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Ensure patients and visitors feel warmly welcomed at all Union Community Care sites and help set the tone for a positive care experience.
Provide superior telephone customer service to patients seeking access or assistance, including rotating through Call Cloud.
Verify patient demographic and insurance information.
Answer incoming calls at the site or in Call Cloud professionally and knowledgeably about Union Community Care access and services.
Understand the Sliding Fee Discount Policy and Procedures and offer the discount to all patients.
Monitor the Solution Reach appointment communication platform and cancel, schedule, or change appointments as requested by patients.
Connect with care teams to support first-call resolutions.
Create patient cases when needed.
Attend site meetings.
Perform other work-related duties as assigned.
Participate in mandatory all-staff meetings, team meetings, and trainings.