Call Centre Representative - Diagnostic Imaging

Clearview Diagnostic Imaging•Vaughan, ON

4d•CA$0 - CA$20•Onsite

About The Position

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings.

Requirements

Hours: Saturday & Sunday, 7am -3pm, Monday to Wednesday, 8am-4pm.
Medical Office Assistant diploma including completion of a medical terminology course is a strong asset
Previous call centre experience, along with booking diagnostic imaging appointments would be an asset
Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner
Logical, analytical and critical thinking required
Patient focused and adaptability to different personality types
Proficiency in data entry and basic computer skills
A positive attitude with a strong willingness to learn and adapt in a fast-paced environment.

Nice To Haves

Medical Office Assistant diploma including completion of a medical terminology course
Previous call centre experience, along with booking diagnostic imaging appointments

Responsibilities

Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner
Manages large numbers of inbound calls
Ensures all calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians
Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction.
Demonstrate excellent phone etiquette while communicating with patients
Listens effectively to patients' needs and provides exceptional patient care at all times
Completes data entry for patient's demographics and appointment information
Ability to be empathetic and friendly with all types of patients
Flexibility and adaptability to work in a fast-paced environment
Adheres to all privacy and confidentiality policies and procedures
Undertakes other duties as assigned