Bilingual Call Centre Representative

Centurion Asset Management Inc.•Toronto, ON

About The Position

Centurion Asset Management Inc. is seeking a Bilingual Call Centre Representative to professionally handle all prospective and current Resident telephone and email inquiries. This role is responsible for organizing visitor showings, tracking leads and waitlisted prospects, updating apartment postings on various online platforms, and maintaining communication with prospective residents according to Centurion's customer service standards. The position reports to the Associate Director of Call Centre Operations.

Requirements

Must have full availability to work days, evenings and weekends
A passion for excellence in customer service delivery and highly motivated!
Minimum 2 to 3 years of customer service experience in a retail environment
Exceptional communication and interpersonal skills
Excellent organizational skills with an aptitude for multi-tasking
Strong typing skills and computer knowledge
Fluently bilingual, written and spoken, in English and French

Nice To Haves

Knowledge of other languages considered an asset.

Responsibilities

Develop and foster positive relationships with internal and external stakeholders.
Ensure proactive timely resolution of all prospective and current Resident inquiries.
Professionally and courteously handle all previous, prospective and current Resident inquiries, feedback, complaints, or concerns.
Ensure a high level of professionalism is achieved through constant and consistent attention to Centurion’s Vision, Mission, and Values.
Promote a strong sense of community.
Answer all prospective and current Resident inquiries, providing related information and forms when required.
Organize and book visitor appointments in a targeted environment in Microsoft Outlook and Lead Managing.
Obtain all prospective Resident information using the provided script and enter all Leads, including those gathered through email, telephone, or building Guest Cards, into Lead Managing.
Place all requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability; removing from the list prospective Residents who are no longer in need of the apartment.
Follow up with outbound rental inquiries through various leads.
Follow up with Leads and update their current status in Lead Managing.
Promote Centurion’s Value Proposition.
Complete weekly variance reporting and other reports as assigned.
Complete other duties as assigned.