Claims Call Centre Representative

Zurich Insurance Company Ltd.•Newcastle, OK

6d•$19 - $25•Remote

About The Position

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remotely from your home office. This role offers in-depth training that covers everything you’ll need to get started.

Requirements

High School Diploma or Equivalent and No prior experience required in the Clerical Support area OR Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area
6 months or more of customer service experience
Data entry experience
Designated workspace free from noise and other distractions
Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Nice To Haves

6 months or more of call center experience
Strong data entry skills and the ability to type 32 WPM or more
Demonstrated proficiency in Windows based operating systems and Microsoft office
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong comprehension skills, professional demeanor
Solid oral & written communication skills
Demonstrated strong attention to detail and solid problem-solving skills
Insurance knowledge preferred

Responsibilities

Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
Provide feedback and recommendations to the team to improve the quality of customer care.
Follow procedures to ensure adherence to the company’s risk and compliance policies.