Full Time Bilingual French Remote Call Centre Agent - New Brunswick

TigerTel•City of Moncton, NB

6d•CA$22•Remote

About The Position

We are looking for energetic, welcoming, and professional individuals with great attention to detail to join our team. We offer paid training, great ongoing support, and health and dental benefits/RRSP upon completion of probation. Our positions require candidates that are very detail-oriented and process information logically. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!

Requirements

A friendly and upbeat voice and a positive attitude
Good grammar and spelling as well as a professional demeanor
Computer skills in a Windows-based environment
Customer Service: 1 year (Required)
Call Centre Experience: 1 year (Preferred)
Punctual with great attendance
Fast learner and be able to type well (at least 35 words per minute)
High school or equivalent (Preferred)
Be a 'team player'!
Secondary School (Required)
You must provide a PC/Laptop with Windows 11 or above
High Speed Internet, direct ethernet cable connected
You must provide a USB Headset
Must have a quiet and distraction-free office space or room with a door closed for confidentiality

Nice To Haves

Call Centre Experience: 1 year (Preferred)
High school or equivalent (Preferred)

Responsibilities

Managing inbound phone calls from our clients (we are not a telemarketing centre)
Professionally greet callers, provide and request required information
Relay and route critical messages to on-call personnel by prioritizing emergency calls
Responding to customer requests professionally and with accurate information