Call Centre Administrator - Crescent Oral Surgery

dentalcorp•Aurora, ON

1d•CA$21 - CA$25•Onsite

About The Position

At Crescent Oral Surgery, we’re more than a team of specialists—we’re a community dedicated to exceptional patient care and surgical excellence. With locations in Toronto, Aurora, and Richmond Hill, we provide comprehensive oral and maxillofacial surgical services in a welcoming and compassionate environment. Join a practice that values professionalism, teamwork, and continuous growth—where every day brings an opportunity to make a difference in someone’s smile and confidence.

Requirements

Minimum 1 year of Dental Administration experience is preferred
A minimum of 2 years of experience in a customer service or reception role/dental administrator preferred
Candidates must be legally authorized to work in Canada.

Nice To Haves

Experience with dental software programs is an asset
Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner