Call Centre Agent

The Sydney Call Centre • Sydney, NS

3d • Onsite

About The Position

MCI is seeking enthusiastic Call Centre Agents to join their fast-growing organization in Sydney, Nova Scotia. In this role, you will handle inbound phone interactions with both residential and business customers, delivering exceptional service, resolving inquiries, and promoting relevant products and services. This is an excellent opportunity for individuals who are dependable, eager to learn, and passionate about customer care. MCI offers flexible scheduling with both full-time and part-time positions available. To be considered for this position, you must complete a full application on their company careers page, including screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Strong verbal, written, and organizational communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with excellent time management
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy, patience, and professionalism
• Able to multitask, self-manage, and stay focused
• Team-oriented with a collaborative mindset
• Comfortable working in a fast-paced, dynamic environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Responsibilities

• Manage inbound and outbound calls in a courteous and professional manner
• Resolve customer issues efficiently, aiming for first-call resolution
• Research internal systems to retrieve missing information and collaborate with other departments as needed
• Accurately document customer interactions and process claims
• Engage in solution-focused conversations to identify the best options for customers
• Use training materials and knowledge bases to provide accurate information while following scripts and procedures
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or specialized teams when necessary
• Stay current on program updates, systems, and procedures through regular training and meetings
• Adhere to attendance and scheduling requirements

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross (for full-time employees)
• Life insurance options
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Significant advancement opportunities with a focus on internal promotions
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED