Call Centre Agent
Jobs for Humanity•Baton Rouge, LA
About The Position
We’re looking for a Customer Service professional with at least 1 year of experience in Customer Service and at least 1 year of experience in a Contact Centre (preferred). The ideal candidate will possess excellent communication & problem-solving skills, the ability to stay calm & think fast in urgent situations, strong teamwork, adaptability, and attention to detail. A commitment to growing your career with AA Ireland and a strong work ethic & results-driven mindset are also essential.
Requirements
- At least 1 year of experience in Customer Service
- Excellent communication & problem-solving skills
- Ability to stay calm & think fast in urgent situations
- Strong teamwork, adaptability, and attention to detail
- Commitment to growing your career with AA Ireland
- A strong work ethic & results-driven mindset
Nice To Haves
- At least 1 year of experience in a Contact Centre
Responsibilities
- Assist Members & customers with roadside breakdown assistance
- Deliver excellent customer service, meeting KPIs and performance targets
- Create a positive first impression by being professional, friendly & helpful
- Handle objections & resolve issues, escalating complex cases when needed
- Contribute to process improvements and team success
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
