Operator, Housekeeping Call Centre

Fraser Health•New Westminster, BC

3d•Onsite

About The Position

We are currently looking to fill some exciting opportunities for Casual – Operators, Housekeeping Call Centre to join our team at Royal Columbian Hospital located in New Westminster, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Requirements

Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
Ability to keyboard 45 wpm
Ability to communicate effectively both verbally and in writing
Ability to deal with others effectively
Physical ability to carry out the duties of the position
Ability to organize work
Ability to operate related equipment.
Confirm you are legally entitled to work in Canada

Responsibilities

Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward.
Ensures that all requests are logged and documented according to established procedures and/or guidelines.
Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
Operates paging systems according to established procedures and/or guidelines.
Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
Performs other related duties as assigned.