Call Center Trainer

Peraton•Fort Huachuca, AZ

21h•Onsite

About The Position

Peraton is looking for a Call Center Trainer to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical Customer all while helping to build a high performance Team. This position will be on-site at Fort Huachuca.

Requirements

BS/BA degree or 4 years of experience in lieu of a degree
CompTIA Sec +
Active Secret Clearance required

Responsibilities

Work directly with the Team Lead, acting as interim Lead in their absence (as assigned)
Facilitate and deliver training to the team, ensuring consistency and quality of work through coaching and best practices
Utilize current training materials and develop/maintain future materials as necessary
Ensure adherence to team, organizational, and company policies and procedures
Assist with interviewing and hiring candidates suited for a dynamic and energetic environment
Support team building and mentoring of employees
Perform duties of ARC Analyst when necessary
Assist with auditing, tracking, and trending of processes as needed
Support data compilation and reporting requirements
Review and maintain TTP/SOP documentation and team job aids
Handle administrative and reporting tasks in the absence of the Team Lead (as assigned)
Provide coverage for any shift within our 24/7 environment as needed
Manage ServiceNow Dashboard
Complete weekly and monthly reporting