Call Center Trainer

MV Transportation•Kent, WA

About The Position

MV Transportation is seeking a Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation.

Requirements

Two (2) years supervisory experience.
Experience with Trapeze a must.
Highly organized with the ability to handle multiple projects simultaneously.
Excellent customer service skills.
Must work effectively with fellow employees and have strong leadership characteristics.
Must have the ability to recruit and develop staff to deliver reliable service product.
Proficient in Microsoft Office software.
Ability to work a varied schedule.
Demonstrated ability to supervise with a "Safety First" attitude.

Responsibilities

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
Assist with customer complaints or inquiries from client or senior management.
Assist in identifying training needs.
Monitor random calls to improve quality.
Minimize errors and track performance.

Benefits

PPO Medical
Medical HSA
Prescription
Dental
Vision (spouse and dependent children)
Telemedicine
FSA
Life
AD&D
Group Accident
LTD
STD
EAP
Critical Illness
Hospital Indemnity
Substance Abuse Professionals programming
401k
Union pension
1.538 bi-weekly accrual w/ 40 yearly accrual cap PTO
8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
$1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
$1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)