Call Center Dispatcher

AAA Central Penn • Manheim Township, PA

15h • Onsite

About The Position

AAA Roadside Assistance Dispatch Specialist — the Hero Behind the Scenes! Be the calm voice people count on. Make every call matter. Help us deliver the legendary service AAA is known for. When someone is stranded on the roadside, they are not just looking for help—they are looking for reassurance, direction, and fast action. As a AAA Dispatch Specialist, you become the lifeline. Join a high-demand, mission-critical team where your decisions directly impact how quickly help arrives. Every shift is fast-paced, meaningful, and truly makes a difference. We are hiring for an in-office position at our Lancaster branch office. The schedule for this position is 2:30pm to 11pm. Hourly pay starts at $17.65 per hour plus the opportunity to earn a shift differential. Important note: This position is designated as Essential Duty Personnel, meaning team members are expected to report as scheduled—including weekends, holidays, and inclement weather conditions.

Requirements

• Staying calm under pressure
• Strong communicators who enjoy helping and guiding others.
• Strong technical and computer skills, comfortable navigating multiple systems efficiently.
• Excelling in fast-paced, high-demand environments.
• Thinking quickly and acting decisively.
• Team players who bring energy, professionalism, and compassion.

Responsibilities

• Support members in real-time by delivering calm, confident, and empathetic guidance during roadside emergencies.
• Coordinate service calls to AAA Fleet Technicians and partners, ensuring fast, efficient assistance.
• Prioritize calls based on urgency, safety concerns, weather, and traffic conditions.
• Provide proactive updates so customers always know when help will arrive.
• Capture key details that support seamless service and strong team communication.
• Solve problems efficiently while creating a positive, memorable interaction.
• Partner with technicians and contractors to deliver reliable, high-quality service.
• Adapt to changing needs and step in wherever necessary to keep operations running smoothly.

Benefits

• Generous, front-loaded PTO, plus 1 personal day for added flexibility.
• 8 paid holidays, including Christmas Eve and New Year’s Eve.
• Comprehensive health coverage including Medical, Dental, and Vision insurance, plus a Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA) to keep you and your family covered.
• 401(k) with up to 6% company match—fully vested from day one.
• Company-paid protection with Life Insurance and Long-Term Disability coverage.
• Earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
• Tuition Reimbursement.
• Exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed