DISPATCHER (ON CALL)
About The Position
Crothall Healthcare, a Compass Healthcare company, is hiring immediately for an on-call Dispatcher position. This role is crucial for coordinating and monitoring Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. The company culture is built on caring for people and creating a true sense of belonging, with careers filled with purpose that empower individuals to transform healthcare experiences while building lasting relationships. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry and is a market leader in Environmental Services (EVS), supporting nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, they uphold high standards of detail, safety, and excellence, empowering and uplifting each other by working together, taking responsibility for doing the right thing, and believing there is no limit to potential when growing together across various service areas.
Requirements
- Prior dispatcher experience preferred.
Nice To Haves
- On site training!
Responsibilities
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
- Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
- Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Patient Transportation and other departments.
- Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
- Ensures accurate, timely dispatch of transport requests.
- Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints.
- Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
