Call Center Dispatcher | Night Shift

Southern Tire Mart•Corona, CA

2d•Onsite

About The Position

Southern Tire Mart is seeking a dedicated Call Center Dispatcher to join our team for the night shift. This role is crucial for ensuring our customers receive prompt and accurate assistance. You will be the first point of contact for many of our clients, handling inbound calls, providing information, and coordinating services. We are looking for individuals who are detail-oriented, possess excellent communication skills, and can thrive in a fast-paced environment. Join an industry leader with a strong commitment to employee care and career growth.

Requirements

Must be at least 18 years of age.
Must pass a pre-employment drug screen.
High school diploma or GED required.
Typing speed of at least 40 words per minute.
Excellent verbal communication and customer service skills.
Ability to multi-task and work in a high-paced environment.
Basic computer skills.

Nice To Haves

Experience with call center or dispatch systems preferred.

Responsibilities

Answer inbound calls promptly and professionally.
Provide accurate information on products, services, locations, and roadside assistance availability.
Record customer requests and details accurately in the company’s system.
Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
Maintain a courteous and professional demeanor in all customer interactions.
Handle multiple inquiries simultaneously while maintaining attention to detail.
Uphold company standards, policies, and procedures.