Call Center Technical Support Representative

MCI Careers•Savannah, GA

4d•$13 - $16•Onsite

About The Position

MCI is seeking a Technical Support Representative to assist customers with technical questions, troubleshoot issues, and guide them toward effective solutions. The role provides first-level technical assistance through phone, chat, or email and focuses on clear communication and customer satisfaction. Applicants must complete the company careers-page application, including screening questions and a brief pre-employment test. The position operates in a professional office environment. Employees are largely sedentary and use a computer and telephone headset for extended periods, with occasional movement around the office and handling or moving objects weighing up to 40 pounds. Employment is contingent on meeting applicable work-authorization, background or security investigation, and drug-screening conditions.

Requirements

Must be 18 years or older.
High school diploma or GED required.
Fluent in English and Spanish.
Basic understanding of computer systems and troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Must be authorized to work in the country where the job is based.
Must be willing to submit to a Level II background and/or security investigation with fingerprinting, where applicable; job offers are contingent on results.
Must be willing to submit to drug screening, where applicable; job offers are contingent on results.