Call Center Seasonal - 2nd Shift/Weekends November - December

NUESKES MEAT PRODUCTS INC • Wittenberg, WI

3d • Onsite

About The Position

This is a seasonal call center role operating from November through December. The position serves as the first point of contact for customers, delivering excellent customer service. Responsibilities include answering inbound phone calls, identifying and resolving caller needs, providing information, assisting with order placement, and maintaining accurate database records. The position reports directly to the Call Center Supervisor.

Requirements

• High school diploma or general education degree (GED)
• One to three years related experience and/or training, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Knowledge of Database software, Internet software, Order processing systems, Spreadsheet software, and Word Processing software
• Must pass a short typing test during interview
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to solve practical problems and deal with a variety of concrete variables

Responsibilities

• Process orders either by phone, through uploads and in writing.
• Provide basic information about the company and its products to customers and potential customers.
• Solicit sale of new or additional services.
• Recommend corrective services to address customer complaints.
• Adjust errors and complaints.
• Identify and resolve caller needs.
• Maintain accurate and useful database records.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED