Spanish Bilingual Call Center - 2nd Shift

Fieldprint • Warminster, PA

3d • Onsite

About The Position

Fieldprint call center representatives take incoming calls from customers and clients about electronic fingerprinting and identity management services. This is an on-site position in Warminster, Pennsylvania, paying $17.70 per hour. The regular schedule is Monday through Friday, 2:00 p.m. to 10:00 p.m. Training lasts six weeks and takes place from 9:30 a.m. to 5:30 p.m. The role requires Spanish-English bilingual ability and at least a high school diploma or equivalent.

Requirements

• Must be bilingual in Spanish.
• Excellent phone, computer, and administrative skills.
• Excellent customer service skills.
• Professional and positive attitude.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.
• At least a high school diploma or equivalent.

Responsibilities

• Receive incoming calls regarding fingerprinting requests.
• Determine locations for fingerprint collection using the phone and computer.
• Follow up with fingerprinting site vendors to obtain related documentation.
• Prepare and send welcome packets to new clients.
• Process fingerprints and route them to the appropriate agency.
• Monitor and maintain the call center telephone line.

Benefits

• Medical, dental, and vision coverage, with spouse and family coverage options.
• 401(k) plan with company match.
• Flexible spending accounts.
• Voluntary insurance coverage plans, including life and disability insurance.
• Paid lunch breaks.
• Paid time off.
• Paid holidays.
• Paid training program and internal employee development.
• Overtime options.
• Casual dress code.
• Flexible work schedules.
• Employee referral bonus program.
• Environmentally friendly workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED