Charlotte - FT Call Center Agent 1- November

American Red Cross•Charlotte, NC

10d

About The Position

The Call Center Agent schedules prospective blood donors by phone and contacts active or former donors to encourage more frequent donations and increase participation at chapter offices and blood drives, helping meet collection goals. The role also handles reminder calls and follow-ups, enters information, and maintains records. Agents follow established processes and scripts to provide a consistent donor experience and interact positively and compassionately with internal and external customers. This position offers two standard schedule options: Sunday 11:30 a.m.–8:30 p.m. and Monday–Thursday 12:00 p.m.–8:30 p.m., with Friday and Saturday off; or Tuesday–Thursday 10:30 a.m.–8:30 p.m., Friday 10:00 a.m.–6:00 p.m., and Saturday 10:00 a.m.–2:00 p.m., with Sunday and Monday off. The salary starts at $16.00 per hour, plus shift differential. Eligible employees may participate in an incentive plan based on annual individual and organizational performance. Salary may depend on location, skills, experience, and comparison with others in the role.

Requirements

High school diploma or equivalent.
At least one year of telephone and customer service or telemarketing experience.
Computer experience.
Excellent customer service and problem-solving skills.
Effective verbal communication skills.
Ability to work with potentially difficult customers.
Comfort working in a fast-paced environment.

Responsibilities

Schedule prospective blood donors by phone from a variety of sources.
Contact active or former blood donors to encourage more frequent donations and increase donor participation at chapter offices or blood drives to meet collection goals.
Make reminder calls and follow up with donors.
Log data and maintain records.
Follow processes and appropriate call scripts to ensure a consistent donor experience.
Interact positively and proactively with internal and external customers, demonstrating care and compassion.

Benefits

Medical, dental, and vision plans.
Health spending accounts and flexible spending accounts.
Paid time off starting at 15 days per year, based on job type and tenure.
11 paid holidays: six core holidays and five floating holidays.
401(k) with up to 6% match.
Paid family leave.
Employee assistance.
Short- and long-term disability and insurance.
Service awards and recognition.
Eligibility to participate in an incentive plan based on annual individual and organizational performance.