Charlotte - FT Call Center Agent 1- November

American Red Cross • Charlotte, NC

9d

About The Position

The Call Center Agent 1 schedules prospective blood donors by phone and contacts current or former donors to encourage donations and help meet collection goals. The role also includes reminder calls, follow-ups, data entry, and record maintenance. Agents follow established processes and scripts to provide a consistent donor experience and interact positively and compassionately with internal and external customers.

The position offers two standard schedule options: Sunday 11:30 a.m.–8:30 p.m. and Monday–Thursday 12:00 p.m.–8:30 p.m., with Friday and Saturday off; or Tuesday–Thursday 10:30 a.m.–8:30 p.m., Friday 10:00 a.m.–6:00 p.m., and Saturday 10:00 a.m.–2:00 p.m., with Sunday and Monday off. Starting pay is $16.00 per hour plus shift differential. Employees may participate in an incentive plan based on individual and organizational annual performance. The American Red Cross describes the position as part of its humanitarian mission and provides a comprehensive benefits package.

Requirements

• High school diploma or equivalent.
• At least one year of telephone and customer service or telemarketing experience.
• Computer experience.
• Excellent customer service and problem-solving skills.
• Effective verbal communication skills.
• Ability to work with potentially difficult customers.
• Comfort working in a fast-paced environment.

Responsibilities

• Schedule prospective blood donors by phone using a variety of sources.
• Contact active or former blood donors to increase donation frequency and donor participation at chapter offices or blood drives, supporting collection goals.
• Make reminder calls and follow up with donors.
• Log data and maintain records.
• Follow established processes and appropriate call scripts to provide a consistent donor experience.
• Interact positively and proactively with internal and external customers, demonstrating care and compassion.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, including six core holidays and five floating holidays.
• 401(k) with up to 6% match.
• Paid family leave.
• Employee Assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Incentive plan based on annual individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED