Call Center Team Lead
First Community Credit Union - Houston, TX•Houston, TX
•Onsite
About The Position
The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals.
Requirements
- High School graduate or GED equivalent or equivalent work experience.
- Minimum of three years of call center or related experience.
- Supervisory experience is strongly preferred.
Responsibilities
- Supervise the call center staff and aid members in their financial needs.
- Supervise the workflow and performance of the call center staff through training, coaching and performance evaluations.
- Assist the department with complex/escalated calls.
- Work with Call Center management to manage all department activities, including meeting or exceeding established goals.
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Company-paid life insurance
- Generous paid time off
- Paid volunteer time
- 401(k) plan with an exceptional company match
- Health and Wellness Program
- Employee Activity Club
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
