System Team Lead Call Center
MHMR of Tarrant County•Fort Worth, TX
About The Position
The System Team Lead for Centralized Access, Crisis and Navigation supports the call center staff in their work, connecting all callers to resources, services and addressing crisis needs in a trauma-informed and least restrictive manner. This role requires someone who is friendly, outgoing, detailed oriented, and has exceptional coaching skills. Flexible work hours are necessary to address the call center hours and operations.
Requirements
- Bachelor’s Degree in Adaptive Physical Education, Child Development, Child Life, Communication Disorders, Family Studies, Health, Human Services, Human Development, Psychology, Social Work, Rehabilitative Counseling/Rehabilitation Services, Sociology, Special Education
- Four (4) years’ Experience in Health and Human services field
- Qualified Mental Health Professional (QMHP) OR eligible for QMHP certification (based on minimum and defined education above; certification on the job)
Nice To Haves
- Master’s Degree
- Spanish – Speaking
- Bachelor’s degree with a minimum of 9 hours of semester course credit relevant to early childhood intervention, including 3 hours of semester course credit in early childhood development or early childhood special education OR be registered as an Early Intervention Specialist (EIS) in the State of Texas prior to 09/01/2011 and maintain as verified by supervisor
Benefits
- retirement plan with company matching
- day one PTO accrual
- ten paid holidays plus a floating holiday
- employee assistance programs
- comprehensive wellness programs
- qualifying employer for Student Loan Forgiveness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
