Call Center Lead
About The Position
Join a mission-focused team, where we work every day to improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all. As part of a dedicated, mission‑driven team, you’ll contribute to whole‑person, integrated care that supports patients across the region. Build a meaningful career while enjoying life in a vibrant mountain community at a workplace committed to family‑friendly scheduling and true work–life balance. With year‑round access to skiing, hiking, biking, and a wide range of outdoor recreation, this is an ideal opportunity for individuals seeking both professional fulfillment and an exceptional quality of life. Enjoy a generous compensation and benefits package, including paid time off, sick leave, and dedicated wellness hours.
Requirements
- High school diploma or equivalent.
- Bi-lingual in Spanish and English required.
- Two years’ experience in a call center or providing administrative support in a clinical setting.
- Current credentials or certification preferred.
Nice To Haves
- Current credentials or certification preferred.
Responsibilities
- Serves as a peer leader for the MFHC Call Center team.
- Supports the duties of the Call Center Supervisor.
- Provides an ongoing good example to the team.
- Provides high quality customer service to patients over the phone.
- Answers questions from and provides coaching to coworkers.
- Coordinates administrative tasks to be completed by the call center team.
- Serves as a liaison between the call center and care coordination teams.
Benefits
- Medical, Dental and Vision Insurance
- 403B retirement plan with 3% matching after 1 year of employment
- 7 Paid Holidays
- 124 PTO hours within the first year
- Access to Employee Assistance Program
- FAMLI CO State Leave
- Worksite Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
