Call Center Supervisor - Credit Report Disputes (Hybrid)

Enova International•Chicago, IL

5d•$51,000 - $57,000•Hybrid

About The Position

As a Contact Center Supervisor - Credit Report Disputes, your primary role will be leading and managing the end-to-end credit report dispute resolution operations. You will oversee a dedicated team focused on investigating, processing, and resolving credit reporting disputes efficiently and accurately. Your core responsibilities include training, mentoring, and directing representatives to optimize dispute workflow performance, maintain high-quality investigations, and minimize direct escalations. This role reports to the Department Manager.

Requirements

3+ years of leadership experience managing teams within credit reporting dispute operations
In-depth expertise in credit dispute resolution, FCRA regulations, Metro 2 format, and e-OSCAR system processing
Excellent written and verbal communication skills
Ability to coach, train, and motivate employees and evaluate their performance
Strong analytical and problem-solving skills with a proven track record of resolving complex credit reporting escalations

Responsibilities

Lead and manage the daily operations of the credit report dispute resolution team, ensuring timely and compliant processing of all dispute cases
Provide ongoing coaching, guidance, and development to dispute specialists to maintain quality standards and dispute investigation accuracy
Analyze dispute trends and root causes of processing errors, implementing process enhancements to prevent future credit reporting escalations
Collaborate with operations, legal, and compliance partners to align dispute handling workflows with FCRA/Metro 2 guidelines and internal standards
Monitor key performance indicators, dispute turnaround times, and quality assurance audits to drive team productivity and operational efficiency