Call Center Specialist – Work From Home – AZ, FL, GA, NC, SC, TN, TX, VA

notifyMD • Nashville, TN

4d • Remote

About The Position

notifyMD provides communication services supporting healthcare providers and their patients, including managing patient calls, important messages, and time-sensitive communications. The Call Center Specialist is the welcoming voice for the businesses notifyMD supports, handling inbound calls with professionalism, accuracy, confidentiality, empathy, and care. The position is full-time and remote for residents of Arizona (excluding Flagstaff), Florida, Georgia, North Carolina, South Carolina, Tennessee, Texas, and Virginia. Pay is $16 per hour. No prior experience is necessary, and comprehensive paid training is provided from the first day. After successful completion of training and the initial new-hire period, full-time employees will be supplied with company-issued hardware.

The role requires a dedicated, quiet, distraction-free home office and a reliable wired internet connection that meets the stated speed requirements. Applicants must use a compatible Windows computer and a wired USB headset. Dual monitors are preferred. The operation serves callers 24/7/365, and employees must be available to work one weekend day each week and assigned holidays.

Requirements

• Minimum high school diploma or GED.
• Must be at least 18 years old.
• Outstanding phone etiquette and a warm, professional manner.
• Strong written and spoken English, including accurate spelling and grammar.
• Empathy, active listening, and a client-first approach.
• Basic computer literacy and working knowledge of Microsoft Windows and basic office applications.
• Ability to type at least 35 words per minute.
• High reliability, attention to detail, and a strong record of punctual attendance.
• Availability to work one weekend day per week (Saturday or Sunday) and assigned holidays.
• A dedicated, quiet, distraction-free home office that allows continuous focus and uninterrupted phone availability.
• High-speed internet that passes the company speed test, with speeds of at least 50 Mbps download and 10 Mbps upload.
• A hardwired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are prohibited as primary connections.
• A PC or laptop running Windows 11 or higher, with at least 1 GB of available storage; Chromebooks, Apple products, and tablets are not compatible.
• Screen resolution of at least 1600x900.
• A high-quality wired USB headset with built-in microphone; Bluetooth headsets are not accepted.

Nice To Haves

• Six months of call center, customer service, or retail experience.
• Fluency in English and Spanish.
• Some college or a post-secondary degree.
• Dual monitors.

Responsibilities

• Handle incoming calls efficiently while maintaining a warm, positive, empathetic, and supportive tone.
• Accurately document caller details, promptly relay urgent messages, and transfer calls to the appropriate departments or personnel.
• Navigate internal call-management software to address caller inquiries effectively.
• Meet and exceed key performance indicators, schedule-adherence expectations, and quality-assurance metrics.
• Communicate effectively with peers, team leaders, and management.

Benefits

• Paid training and ongoing support.
• Paid time off (PTO).
• 401(k) plan with company matching contributions.
• Employee Stock Ownership Plan (ESOP).
• Medical, dental, and vision coverage.
• Employer-provided life insurance.
• Legal assistance benefits.
• Company-issued computer, dual monitors, keyboard, mouse, and headset after successful completion of training and the initial new-hire period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED