Call Center Representative - Work From Home

TigerTel

6d•Remote

About The Position

TigerTel is hiring a part-time, fully remote Call Center Representative to provide inbound customer care for commercial businesses and medical offices across Canada and the United States. The position is open only to residents of New Brunswick and Nova Scotia. Representatives handle incoming calls and provide warm, professional, empathetic, and solution-oriented support. There are no outbound sales or cold calls. The role is limited to Saturday and Sunday shifts, with set schedules available across a range of hours from 10 a.m. to 12 a.m. Atlantic Standard Time. Working holidays and statutory days that fall on weekends may be required. Training lasts one to two weeks and pays $20 per hour; post-training compensation is $30 per hour. The position requires a quiet, dedicated home office and a reliable, secure technical setup. Candidates must use a Windows 11-or-higher desktop PC or laptop, a wired Ethernet internet connection meeting the stated speed requirements, and a wired USB headset. Mac/Apple products, Chromebooks, tablets, Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are not compatible or permitted. Applicants invited to continue may need to complete an assessment, full application, internet speed test, and submit screenshots of their remote setup.

Requirements

Excellent verbal and written English communication skills, including strong grammar and spelling.
A warm, pleasant, and upbeat speaking voice.
Basic computer literacy in a Windows-based environment.
Strong typing skills.
Reliable attendance, punctuality, and time-management skills.
A dedicated, quiet, distraction-free home office that allows continuous focus and uninterrupted availability during scheduled shifts.
A desktop PC or laptop running Windows 11 or higher; Mac/Apple products, Chromebooks, and tablets are not compatible.
Display resolution of at least 1600 x 900.
At least 1 GB of available storage on the desktop PC or laptop.
High-speed internet with minimum speeds of 50 Mbps download and 10 Mbps upload; candidates must pass a speed test.
A direct Ethernet connection is required; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are prohibited.
A wired USB headset with a microphone; Bluetooth and wireless headsets are not permitted.
Availability to work Saturdays and Sundays; working holidays and statutory days that fall on weekends may be required.
Applicants must reside in New Brunswick or Nova Scotia.

Nice To Haves

Prior customer service experience is a plus but is not required.
Bilingual ability in Spanish or French alongside English is strongly preferred.
A dual-monitor setup is highly recommended.

Responsibilities

Handle a high volume of incoming calls while maintaining a warm, positive, empathetic, and supportive tone.
Provide excellent customer service and maintain a professional, reassuring demeanor throughout calls.
Collect complete and accurate message details and relay essential information promptly and accurately to clients.
Navigate call-processing systems and software to manage incoming calls and prioritize customer needs.
Follow company quality standards, response-time metrics, and schedule guidelines.