Call Center Specialist-FT|Jenkintown|830am-500pm

Temple Health • Jenkintown, PA

1h

About The Position

The Call Center Specialist serves as the single point of contact for internal and external customers, providing easy and seamless access to physicians, employees, patients, programs, and services. The role handles complex scheduling requests through various channels while using multiple protocols and verification portals simultaneously. It communicates with physicians and staff daily through EPIC, provides appropriate and relevant information, and facilitates requests within designated timeframes according to urgency and scheduling protocol. The position also assures compliance and integrity.

Requirements

• High school diploma or equivalent required.
• Two years of experience in customer service required.

Nice To Haves

• Bachelor's degree in Marketing, Communications, or Healthcare preferred.
• General experience in a physician practice or call center environment preferred.
• General experience and prior knowledge in scheduling for a physician office or radiology preferred.
• General experience and knowledge working in an electronic medical record (EMR) system preferred.
• General experience communicating in Spanish or other languages (bilingual) preferred.

Responsibilities

• Serve as the single point of contact for internal and external customers seeking access to physicians, employees, patients, programs, and services.
• Handle complex scheduling requests through various channels while using multiple protocols and verification portals simultaneously.
• Communicate with physicians and staff daily via EPIC.
• Provide appropriate and relevant information and facilitate requests within designated timeframes based on urgency and scheduling protocol.
• Assure compliance and integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED