Bilingual Call Center Specialist - LOCAL AZ ONLY

Triton Medical Solutions • Mesa, AZ

13d • Hybrid

About The Position

We are seeking a friendly and professional Bi-Lingual Call Center Specialist to join our team. In this role, you will take inbound calls, communicate with patients to identify their needs and provide helpful solutions that ensure they have great customer service experience with our company. The ideal candidate is friendly, computer savvy, and can multi-task with great energy. Training will be on-site in East-Mesa, AZ.

Requirements

• High school diploma/GED.
• Ability to speak fluent Spanish.
• Must provide own computer.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Highly organized with the ability to prioritize projects and manage time effectively.

Nice To Haves

• Experience working in the dental field is a plus.

Responsibilities

• Respond promptly to incoming calls.
• Effectively handle patient call queues.
• Maintain clear and courteous communication with patients.
• Coordinate and schedule patient appointments.
• Gather accurate demographic information from new patients.
• Verify existing patient charts to ensure accuracy and currency of information.
• Attend trainings to maintain up-to-date skills and knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED