Call Center Service Consultant (Bilingual)

Toyota Of Irving•Irving, TX

10d•Onsite

About The Position

We're seeking driven individuals to join our fast-paced team as a BDC Call Center Representative for the Service Department. This role is ideal for energetic, engaging, hard-working, competitive, and self-motivated individuals interested in sales.

Requirements

High School Diploma or GED
Ability to work independently
Call center experience is desired
Experience with customer service
Responsible and organized, with good communication skills
Willingness to submit to a pre-employment drug screen and background check
Valid Texas Driver's License
Punctuality is required
Ability to multitask and perform under pressure
Ability to work Saturdays

Nice To Haves

Energetic, engaging, and hard-working
Competitive and self-motivated
Interested in selling

Responsibilities

Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
Keep log of complete appointment confirmations, no shows, and first time customers
Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
Verify with all websites, that customer is up to date on any services they may have
Complete 85 calls by the end of the day (inbound and outbound)
Achieve a Call Rater score of 90% or better
Follow scripts for phone usage with customers
Ensure verbal conversations on the phone are understandable to customers
Be able to go into detail to explain different situations to customers
Assist Service Advisors by greeting and checking out customers on Saturdays