Call Center Scheduling Coordinator

Tampa Family Health Centers•Tampa, FL

4d•Onsite

About The Position

Tampa Family Health Centers is seeking a Call Center Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, routing messages, and ensuring accurate documentation within the Electronic Health Record. The ideal candidate provides excellent customer service, communicates clearly and professionally, and enjoys helping patients feel supported, informed, and cared for.

Requirements

High school diploma or equivalent required
Minimum of 6 months of customer service experience in a healthcare, call center, or high-volume environment preferred
Prior experience in a medical, dental, or healthcare setting preferred
Experience using an Electronic Health Record system preferred
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Ability to remain calm, professional, and patient-focused during high call volumes
Familiarity with medical or dental terminology preferred
Proficiency with Electronic Health Record systems and Microsoft Office preferred
Ability to multitask and manage competing priorities in a fast-paced environment
Strong attention to detail, accuracy, and follow-through

Responsibilities

Answer and route incoming calls in a timely and professional manner
Schedule patient appointments accurately and efficiently
Enter and update patient demographic information in the Electronic Health Record
Route messages to the appropriate health centers, departments, and staff
Provide high-quality customer service to patients, callers, and internal team members
Follow call center procedures, workflows, and scripting guidelines
Maintain patient confidentiality and ensure compliance with HIPAA and TFHC policies
Perform additional duties as assigned

Benefits

Medical, dental, and vision insurance
Affordable medical plan options
$0 copay for eligible employee visits and diagnostic testing at TFHC
Dental coverage with employee-only coverage available at no cost
Vision coverage for routine eye exams, glasses, lenses, and contacts
Life insurance and AD&D coverage
Employer-paid long-term disability coverage after eligibility requirements are met
Generous PTO
7 paid company holidays
401(k) with employer contribution after one year
Employee Assistance Program
Pet insurance
Employee discount program
Student loan refinancing resources
Potential Public Service Loan Forgiveness eligibility
Growth and development opportunities within a large, mission-driven healthcare organization